Frequently Asked Questions
Getting Started
How do I sign up? Select a subscription service package, complete the form and enter your payment information.
How much experience do I need to qualify to participate in this program? Instant Connect requires a minimum of 6 months of experience as a travel agent. You must be registered and certified with multiple suppliers and be knowledgeable of how to quickly operate inside of supplier agent portals to be able to produce quotes quickly.
What is Instant Connect? Instant Connect is a membership program that connects participating travel advisors with travelers who have requested the assistance of a travel advisor. Instead of spending your time and money searching for clients, you'll receive live traveler conversations directly through our platform and have the opportunity to turn those conversations into bookings.
Who is Instant Connect for? Instant Connect is designed for travel advisors who are comfortable preparing travel quotes,quickly, communicating with travelers through chat, and following a standardized workflow.
How much does it cost? Instant Connect is available for $149 per month with no long-term contract. You may cancel at any time. Once assignments have begun being issued on the platform, the subscription fee is non-refundable. Your subscription includes access to live traveler leads, the connection platform, onboarding, and Instant Connect workflow training.
Leads & Expectations
How are leads assigned? Leads are automatically assigned based on your availability and the suppliers you are registered with.
Can I charge planning fees for the quotes I offer? At this time, Travel Agent Matchmaker does not permit advisors to charge planning or quote fees for leads received through the platform. Because Seller of Travel laws and fee regulations vary by state, we have chosen to maintain a consistent policy for all participating advisors.
Are leads exclusive? Yes. Each traveler is assigned to one advisor at a time. If an advisor is unavailable or does not respond within the expected timeframe, the lead may be reassigned to ensure the traveler receives prompt service. If the customer is requesting pricing for a supplier the agent is not registered to quote the traveler may be reassigned.
Payments & Policies
Do I make bookings and take payments directly? Yes. Instant Connect introduces you to the traveler, but once the traveler is ready to book they become a customer. You provide them your payment link to finalize the sale. It is your reposnibility to manage the customer from start to finish of their travel plans since you made the reservations as your customer. You will prepare quotes, make reservations, collect any required information, and process payments through your normal supplier booking systems, following your host agency's procedures and supplier requirements.
Do you guarantee bookings? No. Instant Connect provides live traveler opportunities, but bookings depend on factors such as traveler readiness, advisor responsiveness, product knowledge, follow-up, pricing, and sales skills. While many advisors have achieved excellent results using the platform, bookings cannot be guaranteed.
Is the program available to agents outside of the US? This program is currently only available to agents located in the United States.